We strive to process and ship orders as quickly as possible, typically within 24-48 hours after your order is placed.

Once your order has been shipped, you will receive an email with your tracking information. This will allow you to track the delivery status of your order through our website.

We always aim to have your package delivered using the best carrier and service. All information about delivery times can be found in our shipping policy.

We have a 14-day return policy, during which you can return your order without providing any reason. This 14-day period begins once the package is received. After you’ve registered your return, you must send your order back to us within 14 days. For more information about our return process and conditions, please refer to our return policy.

Returning items is very simple! Here’s what you need to do:

1. Send an email to support@lilianandvance.com within 14 days of receiving your order, stating that you wish to return or exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

Once you’ve returned your items to us, you will receive your refund within 10 business days after the items have reached our warehouse.

You can track the progress of your return using the carrier’s tracking information to see when the package reaches our warehouse. From that point, the 10-business-day processing period begins. Once the refund has been issued, you will receive a notification via email. Please note that it may take up to 3 days for the refund to be credited to your bank account. If you have not received your refund within this timeframe, please do not hesitate to contact our customer service team.

If you have any questions, feel free to reach out to us. We are happy to assist you. You can email us at support@lilianandvance.com or use our contact page. Our team is available 7 days a week to answer all your questions.

We offer a variety of payment methods to make your shopping experience easy and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.

Local Payment Methods: In certain countries, we accept local payment options, such as Sofort, iDeal, or Bancontact.

PayPal: You can use your PayPal account for extra convenience and security when making purchases on our website.

Mobile Payment Services: Depending on your location, we accept mobile payment services like Apple Pay and Google Pay.

Please note that the availability of payment methods may vary based on your location and the specific products you are purchasing. If you have any questions about payment methods or need assistance with your order, do not hesitate to contact our customer service team.

We recommend checking the size chart on the product page. You can find it by clicking on the “Size Chart” located above the size selector. This will help you find the perfect fit!

Unfortunately, the product you're looking for may be out of stock. If you have any questions about whether and when the product will be available again, feel free to contact our customer service via support@lilianandvance.com

We stand behind the quality of our products and aim to resolve any concerns or issues quickly. Our warranties typically cover manufacturing defects and craftsmanship issues for a certain period from the purchase date. However, please note that warranty conditions may vary depending on the product.

We aim to process and ship orders as quickly as possible, typically within 24-48 hours after your order is placed.

Once your order has been shipped, you will receive an email with your tracking information. This will allow you to track the delivery status of your order through our website.

We don’t like keeping you waiting, which is why your order is processed directly from our warehouse within 24-72 hours after placement.

The estimated shipping time begins the day your order is shipped. From this point, you can expect to receive your order within 4-10 business days.

Because we process orders quickly, it’s not possible to make changes or cancel your order once it’s been placed. If you need assistance with receiving your order, we’re here to help. For any questions, please contact our customer service via support@lilianandvance.com

All of our orders come with free shipping. These costs are covered by us, so you only pay for the product(s).

We understand that circumstances can change, but our commitment to fast processing means that we begin preparing your order for shipment as soon as it’s received. Therefore, it’s not possible to cancel or modify your order after it’s been placed. We kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns about your order, don’t hesitate to contact our customer service via support@lilianandvance.com. We’re here to assist you in any way possible within the limits of our processing system.

If the item(s) don’t meet your expectations, you can always return them within 14 days.

If your tracking info is not yet visible, it likely means your order hasn’t been updated yet. When you receive your Track & Trace code, it may take 24-72 hours for it to appear. In most cases, it will update within one day.

If your information still hasn't been updated after 5 days, please don’t hesitate to contact our customer service via support@lilianandvance.com

During checkout, you’ll have the option to enter your voucher code in the designated field. After entering your code, click or tap on the ‘Apply’ button to redeem the voucher. The total amount will be adjusted accordingly. Once your voucher is successfully applied, proceed with the checkout process as usual. Review your order details, provide any additional information, and complete your purchase.

If you encounter any issues redeeming your voucher, don’t hesitate to contact our customer service. We’re here to ensure you have a smooth and enjoyable shopping experience.

If your tracking information indicates that your order was delivered, but you haven’t received it, here are a few steps you can take:

Check your delivery location: Double-check the delivery address to ensure it was entered correctly when placing the order. Sometimes packages are delivered to a neighbor, reception, or another location on your property.

Look for delivery notes: Check if the carrier left any delivery notes. Sometimes they leave packages in safe locations or with a receptionist if you’re unavailable to receive them.

Contact the carrier: Get in touch with the carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may have additional information or start an investigation.

Contact customer service: If you still can’t locate your package after following these steps, contact our customer service team. Provide them with your order details and tracking information. We will work with you to resolve the issue and ensure you receive your order as soon as possible.

File a claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the carrier. Our customer service team can help you with this process and provide any necessary documentation.

Rest assured, we are here to help resolve any delivery issues and ensure that you receive your order. Don’t hesitate to reach out for assistance.

Insured shipping ensures that your package is guaranteed to arrive safely. With our insured shipping options, your order receives priority and coverage against loss or damage during transit. Shop with confidence, knowing that your items will reach you safely.

If you realize the error shortly after placing your order, contact our customer service immediately. The sooner you reach out, the better the chance that the address can be corrected before the order is shipped.

If your order has already been processed or shipped and you cannot update the address through our customer service, contact the carrier directly. Depending on their policy, you may be able to request a package redirection or address change. This often incurs additional fees and depends on carrier approval.

To avoid similar issues in the future, always double-check your shipping address before finalizing your order. Ensure that all details, including apartment numbers, street names, and postal codes, are correct.

You should receive an order confirmation via email immediately after placing your order. This email contains your order number, an order summary, and the shipping address.

Sometimes order confirmation emails can end up in your spam or junk mail folder. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you’ve checked your spam folder, waited some time, and verified your email address but still haven’t received an order confirmation, please contact our customer service. Provide them with your order details, including your full name and order number, and they will help verify your order status and resend the confirmation email if necessary.

After placing your order, you will receive an order confirmation via email. This email contains your order number. You can find the order number in the top right corner of the email, and it consists of at least six characters.

We offer a 14-day return period during which you can return your order without providing any reason. This 14-day period starts from the moment the package is received. Once you’ve notified us of your return, you must send your items back within 14 days. For more information about our return process and conditions, please refer to our return policy.

Initiating a return is very simple. Send an email to support@lilianandvance.com within 14 days of receiving your order, indicating that you wish to return one or more items. We will then send you the return instructions.

Return costs may vary depending on your location and the reason for the return. We recommend using a trackable shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return shipping costs are non-refundable. For more details on returns and costs, consult our return policy or contact customer service.

After you send your items back, you will receive your refund within 10 business days from when the items reach our warehouse.

You can track your return’s progress using the tracking number provided by your chosen courier, which will indicate when the package reaches our warehouse. From that point, the 10 business day processing period begins. Once the refund has been issued, you will receive a notification via email. Please note that it may take up to 3 days for the refund to appear in your bank account. If you haven’t received your refund within this timeframe, don’t hesitate to contact our customer service.

Yes, you can! We’ll send the first exchange from our warehouse free of charge. For all subsequent exchanges, you as the customer will need to cover the shipping costs.

Follow these steps to exchange your product:

1. Email support@lilianandvance.com within 14 days of receiving your order to initiate the return process.
2. Provide details about the item(s) you wish to exchange and the reason for the exchange.
3. Our team will provide you with instructions on how to proceed with the exchange.
4. Follow the instructions to complete the exchange process.
5. Once we’ve received your returned item(s), we’ll process the exchange and send you the replacement item(s) as soon as possible.

Please note that we are not responsible for covering customs fees (import duties or taxes) on returns for exchanges. You, as the customer, are responsible for all costs and fees associated with returning your order. We recommend using a trackable shipping method or obtaining proof of shipping, as we cannot exchange lost returns.

If you have any questions or need further assistance, feel free to contact our customer service. We’re here to help!

Once your return has been received by our warehouse, we will process it within 10 days. In most cases, your exchange request will be handled within a few days.

Unfortunately, the item you wish to exchange may be out of stock. Please contact our customer service to inquire about the available options. We’ll update you on when we expect the product to be back in stock or suggest alternative options.

After placing your order, you will receive an order confirmation via email. This email contains your order number. You can find the order number in the top right corner of the email, consisting of at least six characters.

If you receive a damaged or defective product, we are here to assist you! Follow these steps to resolve the issue:

1. Take a photo of the damaged or defective product.
2. Email support@lilianandvance.com with the photo attached, along with your order number and a brief description of the issue.
3. Our customer service team will review your message promptly and work with you to find a solution as soon as possible.

We are committed to ensuring your satisfaction and resolving any issues with your order. Don’t hesitate to contact us if you encounter any problems!

We have a 14-day return policy, during which you may return your package without giving a reason. This 14-day period starts from the moment the package is received. Please note that the return shipment must be sent back within 14 days of notifying us.

We aim to process returns as quickly as possible. Once we receive your return at our warehouse, it will be processed within 10 business days. You can track the arrival of your package at our warehouse using the tracking number provided with your return. From the moment it arrives, the 10-business-day processing period begins. Once the refund has been issued, you will receive a notification. Please note that it may take up to 3 days for the refund to appear in your bank account.